Support Tasks Catalog

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WordPress powers over one third of the websites on the internet, but WordPress can also fail in bewildering and confusing ways. We handle the most common issues, plus much more. Please see below for a list of most common request. Still don’t see what you need? Just ask, and we will provide a custom solution.

Need help choosing a service? For our current customers, please submit a ticket to support@envzone.com. Not yet a customer? Subscribe here or call us at 720-606-2900.

Fixes

Site Loading and Dashboard Access Problems

Troubleshoot and fix the White Screen of Death (WSOD)

Service includes:

• Diagnose and fix a WordPress site that resolves to a blank white page

Unable to login / Reset password

Service includes:

• Manually reset a user’s password from the Dashboard
• If needed, diagnose and fix a user’s inability to access the Dashboard from the login screen

Login screen not loading

Service includes:

• Access the site through the backend and debug the loading issue and implement the solution

Very slow to load

Service includes:

• Run performance tests to see where the loading issue lies and debug the causation

Dashboard appears broken

Service includes:

• Test plugin configuration and review compatibility issues to find the cause of the issue

500 Server Errors

Service includes:

• Review the .htaccess files for inconsistency and issues
• If needed, perform server-side testing and debug the error codes

Other Server Errors

Service includes:

• Server-side scanning and testing to find broken areas and dead ends

WordPress Security Concerns

Malware removal

Service includes:

• Site-wide scanning + database file scanning + front end media file scanning
• Quarantining all malicious files found

Site hacked

Service includes:

• The site, server, and media file scanning. Posts, pages, comments, backdoor and user review. Quarantine and removal of all malicious files and user found

Google “Unsafe Site” error

Service includes:

• Google Tag Manager configuration review and setup

Remove unknown users, stop repeated login attempts and brute force attacks

Service includes:

• Site review and removal of all malicious activity, installing security defenses and removing any backdoor access

HTTP/HTTPS Mixed Content errors

Service includes:

• Review page content for unsecured links and change link origins to secure access

Removing and stopping spam comments and spam contact form submissions (CAPTCHA/honeypot install)

Service includes:

• Installing CAPTCHA tools and a Honeypot spam filter feature

WordPress Website Setup Tasks (“Getting Started”?)

Website Evaluation

Full site audit

Service includes:

• Site speed report, security audit report, SEO/content audit, Site information audit, plugin audit, minor design/CTA review, page functionality review, user experience review

Security audit

Service includes:

• Review of users, plugins, WP-core, server status, backend, and database security, the report comes with recommended actions

Speed audit

Service includes:

• Pagespeed report of each loading aspect of the site, server speed testing, domain and CDN response time report, and media size review

WordPress / hosting setup / safety (backups, uptime?) audit

Service includes:

• WP review including core and database, hosting testing and review, and a safety audit for redundancy replacement

Check Google indexing, setup Search Console

Service includes:

• Google Tag Manager configuration and setup

WordPress Setup

Install WordPress

Service includes:

• Installing core WP files, creating an admin user, and installing a specified theme

Migrate images and pages from an older WordPress website (XML export)

Service includes:

• Importing images and pages from the old site into a new WP content management system

Migrate images and pages from a non-WordPress website

Service includes:

• Downloading and installing images and media files from one source to the other, copying all page content and formatting it to the new platform

Hosting, DNS, and Staging Setup

“So you don’t want to work with your old web developer any more…” checklist

Service includes:

• Checklist reviewing necessary website information, or if requested, custom site audit and asset audit

Migration of site from old host to a new host

Service includes:

• Site backup, install, and configuration, including DNS setup and propagation

Assist with migration of domain registration

Service includes:

• Assistance with the communication and the process of migrating a domain from one registrar to another

Setup staging server

Service includes:

• Backup and full install of your current site on a fresh staging server

DNS configuration

Service includes:

• Setup and configuration of the Domain Name Service on the domain registrar

Email configuration

Service includes:

• Setup of MX records and mail server system

Email migration

Service includes:

• Moving one email account from one email host to another with full configuration

Setup daily backups

Service includes:

• Installing and configuring the WP site with external services to download full site backups and store them daily

Setup uptime monitoring

Service includes:

• Installing and configuring external services to monitor the WP site 24/7

Setup DNS change monitoring

Service includes:

• Installing and configuring external services to monitor the domain registrar service 24/7

Setup server-space monitoring (don’t run out of space!)

Service includes:

• Installing and configuring external service to monitor server-side space 24/7

Security Setup / Site Hardening

SSL installation and configuration

Service includes:

• Installing a valid SSL certificate to the backend and configuring the content on the website to point to https

Initial site hardening

Service includes:

• A comprehensive list of all necessary and recommended actions a user should take to ensure site protection and safety

Setup website traffic firewall

Service includes:

• Updating DNS to the firewall application and configuring the site to transmit through the firewall

Maintenance

Administrative Updates

Troubleshoot upload issues

Service includes:

• Testing different file types and sizes then reviewing database information to ensure correct configuration and connection

Setup redirects

Service includes:

• Add redirects through the control panel of the site and test functionality

Bulk image optimization

Service includes:

• Compressing file size and optimizing images for web-view in mass

Add or update a favicon

Service includes:

• Implementing a favicon image to the sites core information

Move or edit files on the server

Service includes:

• Accessing the backend and database of the website and directly modify the images on the server

WordPress Admin

Update WordPress Core

Service includes:

• Backup of the current site, compatibility check, and then manually updating the WP core files with testing included

Update plugins

Service includes:

• Backup of the current site, plugin update compatibility review and manual plugin update with testing included

Install, activate a plugin

Service includes:

• Backup of the current site, file download, and installation, and configuration of a plugin with testing included

Update, activate, or reset WordPress permalinks

Service includes:

• Backend website access and testing to re-configure permalinks

Add, remove, or update users

Service includes:

• WordPress backend access to add, remove, or change users and access

Server-level Changes

Block/limit access to the site by IP address (.htaccess edit)

Service includes:

• Writing custom blocking IP code in the internal .htaccess folder

Setup password to access the site (.htaccess edit)

Service includes:

• Accessing the .htaccess folder through the backend of the website and creating a new user and password

Setup Cron job

Service includes:

• Accessing the cPanel and configuring the Cron job to the specified request

Setup SSH keypair

Service includes:

• Accessing the terminal and creating a new SSH key and then uploading that to your site directory

Zip or unzip files on the server

Service includes:

• Gather all necessary files and compress them into a secure .zip file
• Unzip the specified folder and place files onto the server

Move files from one folder to another

Service includes:

• Gathering specified files and transferring them to a specified location

Retrieve media files disconnected from WordPress media manager

Service includes:

• Accessing backend database files and locating the specified media file, re-upload that file to the destined server file

Theme Changes

Troubleshoot theme display errors

Service includes:

• Debug the code issues within the theme display, access the files and fix the issue

Setup and configure existing theme feature

Service includes:

• Configure the theme settings in the Theme Options or Customizer

Install and configure a widget (common widgets in sidebar/footer include…)

Service includes:

• Implementing a new widget to the sites existing framework and configuring it to specification

Update copyright year

Service includes:

• Accessing the sites template files and adding a custom PHP script or accessing the site’s widgets and adding a custom JS script

Update menu items

Service includes:

• Accessing the site’s setup configuration and manually change the Menu options

Update header/footer text or images

Service includes:

• Accessing the header or footer widgets and implementing the requested text or images and formatting them for correct display

Content Updates

Add a post or update a blog entry

Service includes:

• Creating a new post and implementing the content with formatting
• Or updating an existing post and editing the content within

Create or update a page

Service includes:

• Creating a new page and publishing it to the live site
• Or accessing an existing page to edit the content within and publish the changes live

Upload and post an image

Service includes:

• Downloading and uploading content directly to the post or implementing it through the media file

Crop or light photo manipulation

Service includes:

• Downloading the media file and editing it with Adobe Lightroom or Photoshop until the correct display is captured

Setup image gallery

Service includes:

• Implementing a custom plugin and uploading and configuring all the media files to the media folder to display

Edit author, category, and tags

Service includes:

• Changing the original post author, category, or adding tags to the post

Setup redirection rules

Service includes:

• Accessing the backend website configuration and adding redirect rules to the .htaccess folder

Measuring Site Performance

Setup and install Google Analytics

Service includes:

• Creating a Google Analytics code and implementing the code to the header.php file of the website

Setup site-specific goal tracking (funnel, time on site, getting to thank you page, other “KPIs”)

Service includes:

• Walkthrough configuration of visitor actions, configuring goal variables, and implementing the actions live

Set up weekly or monthly emailed custom traffic/goal report

Service includes:

• Accessing the Admin configuration of the specified campaign and configuring it to send notifications on a specified basis

Setup on-page heatmap tracking

Service includes:

• Implementing unique HTML code into the header code of the website

Database Management

Find & Replace

Service includes:

• Locating specific words, characters, or symbols and removing them or replacing them

Fix database connection

Service includes:

• Debugging the database disconnection issue and accessing the .wp-config file to re-establish a connection

Import or export database

Service includes:

• Accessing the server backend through phpMyAdmin, downloading the existing database and exporting it to a specified location
• Accessing the server backend through phpMyAdmin, uploading existing database files and ensuring they are connecting properly

Optimize database

Service includes:

• Reviewing the database files and cleaning up unused/outdated files, run optimize based tools to compress files, reviewing database for areas of improvement/optimization

Find content disconnected from WordPress frontend

Service includes:

• Accessing the backend website database and reviewing folders for hidden content and files, then re-uploading them to front end database files

Improvements

Speed Increase (based off of recommendations)

Setup free CDN Cloudflare

Service includes:

• Setup and configure the website to Cloudflare, configuring the DNS records, and changing nameservers to point to Cloudflare

Bulk optimize images

Service includes:

• Implementing an image resize and optimize tool to the site and configure it to optimize the bulk of images

JS and CSS Minification

Service includes:

• Implementing a code minification tool to the website and configuring it to shorten specific code on the site

Move to managed hosting

Service includes:

• Communicating with the selected managed hosting platform and providing them with the necessary information and assets to move the site from the old host

Setup page caching (i.e. WP Rocket)

Service includes:

• Implementing a new plugin tool to the site and configuring it to the site for best performance

Setup server-level caching (i.e. SiteGround SuperCacher)

Service includes:

• Accessing the server and configuring the site to include the caching support

Removal of unneeded plugins

Service includes:

• Reviewing all currently installed plugin on the site and having our developers determine what is necessary and what can be removed to free space and make the site more secure

Search Engine Optimization (SEO) Improvements

SEO Audit and recommendations preparation

Service includes:

• Site review of Keywords, meta descriptions, post and page titles, H1 and H2 titles, tag, author, and categories
• Recommended list of action items to increase organic search and search engine rankings

Install and setup Yoast SEO plugin

Service includes:

• Installing and configuring the Yoast SEO plugin to the site

Install SSL

Service includes:

• Implementing the SSL certificate into the site
• Configuring the mixed HTTP content to HTTPS

Conversion Rate Optimization (CRO) / User Engagement

Connect site to CRM (Hubspot, SalesForce, Pardot)

Service includes:

• Implementing the CRM API key to the website and configuring the CRM options

Setup donation form

Service includes:

• Implementing a payment collection tool and content into a specified webpage

Setup email marketing signup form

Service includes:

• Implementing an email input form and configuring it to send to your contact client list or specified CRM

Setup Live Chat widget

Service includes:

• Implementing a 3rd party Live Chat tool and configuring it to your website and notification system

Setup cart recovery

Service includes:

• Implementing cookie based cart tracking history tools and configuring them to the website

Setup coupon system

Service includes:

• Adding an additional field of information entry on the ‘Cart’ or ‘Checkout’ page and configuring it to provide price discounts from specified responses

Setup A/B Conversion Test (different text, colors, messaging, images, etc., for effectiveness)

Service includes:

• Utilizing Google Optimization tools and implementing a conversion test based off of the current site and a recommended change
• A full detailed report of the two different sites visitors experienced and recommended actions based on that information

Please call us at 720-606-2900 if you have any questions.