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Copy Article URL CopiedWordPress powers over one third of the websites on the internet, but WordPress can also fail in bewildering and confusing ways. We handle the most common issues, plus much more. Please see below for a list of most common request. Still don’t see what you need? Just ask, and we will provide a custom solution.
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Fixes
Site Loading and Dashboard Access Problems
Troubleshoot and fix the White Screen of Death (WSOD)
Service includes:
- Diagnose and fix a WordPress site that resolves to a blank white page
Unable to login / Reset password
Service includes:
- Manually reset a user’s password from the Dashboard
- If needed, diagnose and fix a user’s inability to access the Dashboard from the login screen
Login screen not loading
Service includes:
- Access the site through the backend and debug the loading issue and implement the solution
Very slow to load
Service includes:
- Run performance tests to see where the loading issue lies and debug the causation
Dashboard appears broken
Service includes:
- Test plugin configuration and review compatibility issues to find the cause of the issue
500 Server Errors
Service includes:
- Review the .htaccess files for inconsistency and issues
- If needed, perform server-side testing and debug the error codes
Other Server Errors
Service includes:
- Server-side scanning and testing to find broken areas and dead ends
WordPress Security Concerns
Malware removal
Service includes:
- Site-wide scanning + database file scanning + front end media file scanning
- Quarantining all malicious files found
Site hacked
Service includes:
- The site, server, and media file scanning. Posts, pages, comments, backdoor and user review. Quarantine and removal of all malicious files and user found
Google “Unsafe Site” error
Service includes:
- Google Tag Manager configuration review and setup
Remove unknown users, stop repeated login attempts and brute force attacks
Service includes:
- Site review and removal of all malicious activity, installing security defenses and removing any backdoor access
HTTP/HTTPS Mixed Content errors
Service includes:
- Review page content for unsecured links and change link origins to secure access
Removing and stopping spam comments and spam contact form submissions (CAPTCHA/honeypot install)
Service includes:
- Installing CAPTCHA tools and a Honeypot spam filter feature
WordPress Website Setup Tasks (“Getting Started”?)
Website Evaluation
Full site audit
Service includes:
- Site speed report, security audit report, SEO/content audit, Site information audit, plugin audit, minor design/CTA review, page functionality review, user experience review
Security audit
Service includes:
- Review of users, plugins, WP-core, server status, backend, and database security, the report comes with recommended actions
Speed audit
Service includes:
- Pagespeed report of each loading aspect of the site, server speed testing, domain and CDN response time report, and media size review
WordPress / hosting setup / safety (backups, uptime?) audit
Service includes:
- WP review including core and database, hosting testing and review, and a safety audit for redundancy replacement
Check Google indexing, setup Search Console
Service includes:
- Google Tag Manager configuration and setup
WordPress Setup
Install WordPress
Service includes:
- Installing core WP files, creating an admin user, and installing a specified theme
Migrate images and pages from an older WordPress website (XML export)
Service includes:
- Importing images and pages from the old site into a new WP content management system
Migrate images and pages from a non-WordPress website
Service includes:
- Downloading and installing images and media files from one source to the other, copying all page content and formatting it to the new platform
Hosting, DNS, and Staging Setup
“So you don’t want to work with your old web developer any more…” checklist
Service includes:
- Checklist reviewing necessary website information, or if requested, custom site audit and asset audit
Migration of site from old host to a new host
Service includes:
- Site backup, install, and configuration, including DNS setup and propagation
Assist with migration of domain registration
Service includes:
- Assistance with the communication and the process of migrating a domain from one registrar to another
Setup staging server
Service includes:
- Backup and full install of your current site on a fresh staging server
DNS configuration
Service includes:
- Setup and configuration of the Domain Name Service on the domain registrar
Email configuration
Service includes:
- Setup of MX records and mail server system
Email migration
Service includes:
- Moving one email account from one email host to another with full configuration
Setup daily backups
Service includes:
- Installing and configuring the WP site with external services to download full site backups and store them daily
Setup uptime monitoring
Service includes:
- Installing and configuring external services to monitor the WP site 24/7
Setup DNS change monitoring
Service includes:
- Installing and configuring external services to monitor the domain registrar service 24/7
Setup server-space monitoring (don’t run out of space!)
Service includes:
- Installing and configuring external service to monitor server-side space 24/7
Security Setup / Site Hardening
SSL installation and configuration
Service includes:
- Installing a valid SSL certificate to the backend and configuring the content on the website to point to https
Initial site hardening
Service includes:
- A comprehensive list of all necessary and recommended actions a user should take to ensure site protection and safety
Setup website traffic firewall
Service includes:
- Updating DNS to the firewall application and configuring the site to transmit through the firewall
Maintenance
Administrative Updates
Troubleshoot upload issues
Service includes:
- Testing different file types and sizes then reviewing database information to ensure correct configuration and connection
Setup redirects
Service includes:
- Add redirects through the control panel of the site and test functionality
Bulk image optimization
Service includes:
- Compressing file size and optimizing images for web-view in mass
Add or update a favicon
Service includes:
- Implementing a favicon image to the sites core information
Move or edit files on the server
Service includes:
- Accessing the backend and database of the website and directly modify the images on the server
WordPress Admin
Update WordPress Core
Service includes:
- Backup of the current site, compatibility check, and then manually updating the WP core files with testing included
Update plugins
Service includes:
- Backup of the current site, plugin update compatibility review and manual plugin update with testing included
Install, activate a plugin
Service includes:
- Backup of the current site, file download, and installation, and configuration of a plugin with testing included
Update, activate, or reset WordPress permalinks
Service includes:
- Backend website access and testing to re-configure permalinks
Add, remove, or update users
Service includes:
- WordPress backend access to add, remove, or change users and access
Server-level Changes
Block/limit access to the site by IP address (.htaccess edit)
Service includes:
- Writing custom blocking IP code in the internal .htaccess folder
Setup password to access the site (.htaccess edit)
Service includes:
- Accessing the .htaccess folder through the backend of the website and creating a new user and password
Setup Cron job
Service includes:
- Accessing the cPanel and configuring the Cron job to the specified request
Setup SSH keypair
Service includes:
- Accessing the terminal and creating a new SSH key and then uploading that to your site directory
Zip or unzip files on the server
Service includes:
- Gather all necessary files and compress them into a secure .zip file
- Unzip the specified folder and place files onto the server
Move files from one folder to another
Service includes:
- Gathering specified files and transferring them to a specified location
Retrieve media files disconnected from WordPress media manager
Service includes:
- Accessing backend database files and locating the specified media file, re-upload that file to the destined server file
Theme Changes
Troubleshoot theme display errors
Service includes:
- Debug the code issues within the theme display, access the files and fix the issue
Setup and configure existing theme feature
Service includes:
- Configure the theme settings in the Theme Options or Customizer
Install and configure a widget (common widgets in sidebar/footer include…)
Service includes:
- Implementing a new widget to the sites existing framework and configuring it to specification
Update copyright year
Service includes:
- Accessing the sites template files and adding a custom PHP script or accessing the site’s widgets and adding a custom JS script
Update menu items
Service includes:
- Accessing the site’s setup configuration and manually change the Menu options
Update header/footer text or images
Service includes:
- Accessing the header or footer widgets and implementing the requested text or images and formatting them for correct display
Content Updates
Add a post or update a blog entry
Service includes:
- Creating a new post and implementing the content with formatting
- Or updating an existing post and editing the content within
Create or update a page
Service includes:
- Creating a new page and publishing it to the live site
- Or accessing an existing page to edit the content within and publish the changes live
Upload and post an image
Service includes:
- Downloading and uploading content directly to the post or implementing it through the media file
Crop or light photo manipulation
Service includes:
- Downloading the media file and editing it with Adobe Lightroom or Photoshop until the correct display is captured
Setup image gallery
Service includes:
- Implementing a custom plugin and uploading and configuring all the media files to the media folder to display
Edit author, category, and tags
Service includes:
- Changing the original post author, category, or adding tags to the post
Setup redirection rules
Service includes:
- Accessing the backend website configuration and adding redirect rules to the .htaccess folder
Measuring Site Performance
Setup and install Google Analytics
Service includes:
- Creating a Google Analytics code and implementing the code to the header.php file of the website
Setup site-specific goal tracking (funnel, time on site, getting to thank you page, other “KPIs”)
Service includes:
- Walkthrough configuration of visitor actions, configuring goal variables, and implementing the actions live
Set up weekly or monthly emailed custom traffic/goal report
Service includes:
- Accessing the Admin configuration of the specified campaign and configuring it to send notifications on a specified basis
Setup on-page heatmap tracking
Service includes:
- Implementing unique HTML code into the header code of the website
Database Management
Find & Replace
Service includes:
- Locating specific words, characters, or symbols and removing them or replacing them
Fix database connection
Service includes:
- Debugging the database disconnection issue and accessing the .wp-config file to re-establish a connection
Import or export database
Service includes:
- Accessing the server backend through phpMyAdmin, downloading the existing database and exporting it to a specified location
- Accessing the server backend through phpMyAdmin, uploading existing database files and ensuring they are connecting properly
Optimize database
Service includes:
- Reviewing the database files and cleaning up unused/outdated files, run optimize based tools to compress files, reviewing database for areas of improvement/optimization
Find content disconnected from WordPress frontend
Service includes:
- Accessing the backend website database and reviewing folders for hidden content and files, then re-uploading them to front end database files
Improvements
Speed Increase (based off of recommendations)
Setup free CDN Cloudflare
Service includes:
- Setup and configure the website to Cloudflare, configuring the DNS records, and changing nameservers to point to Cloudflare
Bulk optimize images
Service includes:
- Implementing an image resize and optimize tool to the site and configure it to optimize the bulk of images
JS and CSS Minification
Service includes:
- Implementing a code minification tool to the website and configuring it to shorten specific code on the site
Move to managed hosting
Service includes:
- Communicating with the selected managed hosting platform and providing them with the necessary information and assets to move the site from the old host
Setup page caching (i.e. WP Rocket)
Service includes:
- Implementing a new plugin tool to the site and configuring it to the site for best performance
Setup server-level caching (i.e. SiteGround SuperCacher)
Service includes:
- Accessing the server and configuring the site to include the caching support
Removal of unneeded plugins
Service includes:
- Reviewing all currently installed plugin on the site and having our developers determine what is necessary and what can be removed to free space and make the site more secure
Search Engine Optimization (SEO) Improvements
SEO Audit and recommendations preparation
Service includes:
- Site review of Keywords, meta descriptions, post and page titles, H1 and H2 titles, tag, author, and categories
- Recommended list of action items to increase organic search and search engine rankings
Install and setup Yoast SEO plugin
Service includes:
- Installing and configuring the Yoast SEO plugin to the site
Install SSL
Service includes:
- Implementing the SSL certificate into the site
- Configuring the mixed HTTP content to HTTPS
Conversion Rate Optimization (CRO) / User Engagement
Connect site to CRM (Hubspot, SalesForce, Pardot)
Service includes:
- Implementing the CRM API key to the website and configuring the CRM options
Setup donation form
Service includes:
- Implementing a payment collection tool and content into a specified webpage
Setup email marketing signup form
Service includes:
- Implementing an email input form and configuring it to send to your contact client list or specified CRM
Setup Live Chat widget
Service includes:
- Implementing a 3rd party Live Chat tool and configuring it to your website and notification system
Setup cart recovery
Service includes:
- Implementing cookie based cart tracking history tools and configuring them to the website
Setup coupon system
Service includes:
- Adding an additional field of information entry on the ‘Cart’ or ‘Checkout’ page and configuring it to provide price discounts from specified responses
Setup A/B Conversion Test (different text, colors, messaging, images, etc., for effectiveness)
Service includes:
- Utilizing Google Optimization tools and implementing a conversion test based off of the current site and a recommended change
- A full detailed report of the two different sites visitors experienced and recommended actions based on that information
Please call us at 720-606-2900 if you have any questions.