Plans & pricing for your small business
Get the online presence management plan that’s right for you.
Frequently asked questions
How does the billing work?
We sell monthly subscriptions. EnvZone bills annual contracts immediately/on the day of signing and monthly contracts on the anniversary of the signing date. That time is yours to use now or save for later. Each plan comes with a bank of pre-paid support ticket and custom hour work. This resource will be subtracted from your account until you approve EnvZone to work on your site. As members of our staff work on your request, we subtract time away from this balance by 15-min increment. You may upgrade, downgrade, or cancel your subscription at any time. And if you’re not happy at all in your first 30 days, please let us know and we’ll refund your money.
What payment method can I use from the account dashboard?
When you receive an activation email from our portal for your business, you will be able to pay for subscription with a variety of payment methods including: Paypal, Visa, Mastercard, Discover, American Express, ACH.
What happens after I sign up? How do I get support?
When you sign up your credit card is charged for the first month’s support time you purchased and you receive access to your Envzone Account Dashboard. You can immediately submit your support requests via a form on your Account Dashboard, email us directly firstname.lastname@example.org, or call us at 720-606-2900. If you email or use the form, a member of the team will typically reply with an hour during business hours.
How do I cancel? What is your refund policy?
Email email@example.com or call 720-606-2900 at any time to cancel. For refunds, if you are not completely satisfied with the service you receive in your first 30 days as a customer, please let us know and we will refund your complete purchase. Past 30 days, we do not refund previously purchased hours. That time remain yours to use as long as you have an active subscription.
Which plan is right for me?
It depends with the level of support you need. We offer flexible pricing to accommodate most situations. Do you have one or two changes a month, plus regular upkeep? Growing-business is likely a good fit. Running a store or have weekly updates? Main-street plan is typical. Ready to make significant changes? Give us a call and we’ll help scope it out. We also have a list of 130+ common tasks we do along with time estimates for each.
Do you work with agencies, or handle more than one website per customer?
Yes and yes! Contact us to learn more about how we can accommodate multiple approved requesters, separate client budgets, and useful tools we provide to give your clients a full-service experience.
What happens if something breaks during a change?
We immediately roll-back to the backup we created right before the change, then diagnose what went wrong. To avoid this issue, we test most changes on a staging copy of your site hidden from the public prior to doing them on your live website.