Image Credit: Envzone

The "Must Have" WordPress Chat Plugin for User Conversion

WordPress chat plugin is a feature at the bottom of your website used to chat. "Is it the same as other chat tools?", after reading article following, you will be able to separate out it from the others.
By Linda Au | EnvZone Staff
on September 18, 2019 | 7 min read
Image Credit: Envzone

Most businesses always look for many ways to support their customer such as email, direct call, etc. However, they got a lot of problems about cost, time, a language barrier, etc. So that WordPress chat plugin is the best choice to satisfy a large of your customers at affordable price. But you should know some information about it before setting up and using.

What Is Wordpress Chat Plugin or Chatbot?

WordPress chat plugin is a tool supporting the website development of WordPress with a separate feature. You can use it to add live chat support to your WordPress website easily. It helps you communicate with visitors or customers and resolve their questions or concern as soon as possible. This is a great way for you to increase your sales, make customer relationships as well as bring other some benefits.

Incredible Benefits of Having a WordPress Chat Plugin

Benefit #1: Options

When customers pay for a product or service, a part of this cost paid for the customer service department. Therefore, your task is satisfying the customer's request in all cases. For live chatting, along with providing a forum, supporting email, person to person call,  you should offer a live chat module for customers to have many choices in communication with your business.

Benefit #2: Instant Service

Customers usually use the Internet to answer their question. So that, let's help them simplify the process of searching for information by equipping a live chatbox on your website. This is an instant form of customer communication allowing you to answer the questions before a sale and follow up with customers immediately after a sale.

Benefit #3: Quality branding

Whenever wanting to buy any products, customers will think about the best store in their mind. There are some options but your brand comes to the forefront because the customer had a great experience with a live chat on your website.

Benefit #4: Log feedback and customer interactions

WordPress live chat plugins allow you to log what customers have done on your website and keep what said to the customer. This helps you understand customer insights to perform marketing strategies in the future.

Benefit #5: Professionalism

Most forward-thinking companies in the world have live chat while small or medium businesses have no it. Having a live chat module on your website makes your business professional because you researched all things that customers need and it is ready to answer customer's questions. On the other hand, this shows that your industry has many people taking an interest in.

Top 10 Wordpress Chat Plugins for Your Business Website

#1. LiveChat

This is an easy-to-use live chat solution for your website visitors or customers and you. On the customer side, there is a nice chatbox insight at the bottom of the page greeting people. Your customers can access with just a single click.  Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent. Your business's reputation can be gone the round of social media through the share buttons embedded in the chatbox itself.

What makes LiveChat different is the number of cool features that it gives to you and your customers. Some features such as:

  • You can attract customers directly instead of waiting for them to contact you.
  • You can customize the chat window.
  • You can use a single dashboard to control all conversations even you have LiveChat set on more than one site.
  • Customer's interaction will be marked by colorful circles allowing you to know how long the person has been waiting.
  • The full history of the previous conversations will be memorized.
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Image credit: LiveChat Website

#2. Olark

This is a fully-featured live chat solution but it is not an ideal choice of WordPress chat plugins. However, it can be integrated with your WordPress website easily through a handy widget.  First off, you will receive a piece of code directly from Olark and then you can embed wherever you wish. In addition, Olark offers many of the advanced features such as:

  • You can receive chat report and track chat frequency, operator responsiveness, and customer satisfaction.
  • There’s CRM Integration, for example ( Salesforce, Highrise, Nutshell, etc).
  • You can set rules to hide and show the chatbox, automatically send messages, and assign chats to specific departments.
  • There is the helpdesk integration with Groove, Desk.com, Zendesk, etc.
  • You can create groups of operators as the sales team and support team.
  • You can search through the chat history and detailed transcripts of the talks.
  • Depending on what visitors have in their shopping carts to give them answers with more information exactly and close sales faster.
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Image Credit: Olark Website

#3. Zendesk Chat

This is a popular live chat service for WordPress users. It is easy to install thanks to a dedicated WordPress plugin being available for free from the official repository. Zopim’s chat boxes have beautiful, customizable layouts and themes that you can find.

You only access the external Zopim dashboard to respond to visitor's messages. You can also use it on the go by installing a dedicated Android or iPhone app. The dashboard contains vital metrics helping you review chat performances, track chat history, and learn about your visitors.

A free subscription version still allows you to handle unlimited chats, though restricted to one at a time. If your website is small, this live chat plugin may well suffice. You must pay $14 per month about to access premium package and you can experience cool additional features.

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Image Credit: Zendesk Chat Website

#4. Tidio Live Chat

This may be the easiest live chat plugins to get up and running. you only activate the plugin and everything is ready. There are three designs in boxes that you can customize to suit your brand. Chats are handled from a Tidio Chat tab accessed right from your WordPress dashboard. You can install a dedicated desktop, iOS, or Android app to manage chats. If there is some reason making you unable to chat, offline messages are sent directly to your inbox. Similarly, you can still chat via email if your customers leave the conversation.

You can use it with no other restrictions when installing the free version of Tidio.  Additional agents are added from $16.80/month, which also enables unlimited concurrent chats and automatic messages.

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Image Credit: Tidio Website

#5. LiveChat Unlimited

Chats are handled entirely from the WordPress dashboard. This is the best choice if you spend most of the day logged in. There are two colors for you to customize. It looks simple but so effective. You can handle an unlimited number of conversations anytime even many operators can respond to the same query. Visitors can email their questions directly if there are no operators being online.

If you find monthly fees off-putting with live chat plugins, it’s available from CodeCanyon for a fee of $75.

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Image Credit: LiveChat Unlimited Website

#6. Formilla Live Chat

If your website has modest traffic figures, free Formilla version will be the best choice for you. It allows you to chat and up to 30 total chats per month. All handled via Formilla’s bespoke interface. However, for medium or large businesses, 30 chats per month won’t be enough. So that you will need to upgrade with the cost for each month being  $11.99.

Premium users can access chats via Android or iOS apps as well as the Formilla interface. Furthermore, premium users can get benefits from customizable chat boxes and track time that visitors access. Besides, you will have chance to use impressive features such as proactive chat, offline email forms and chat queues for when operators are busy handling other queries.

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Image Credit: Formilla Website

#7. Pure Chat

Pure Chat has beautiful chat boxes that you can customize any color as you want. Besides, there are eye-catching animations, and custom images available for you to choose. Except for colorful background, Pure Chat has functionality including powerful analytics, multi-chat management, and proactive chat triggers. When he live chat function is online, you can schedule as well as when offline,  your live chat box converts into an opt-in form for any MailChimp email list.

For free version, you only have up to 15 chats per month. If you want more than 15 or even unlimited chats, you must pay $39 per month. Chats are handled via the Pure Chat dashboard or mobile apps.

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Image Credit: Pure Chat Website

#8. WP Live Chat Support

It is not look like live chat plugins for WordPress, it is a 100% native WordPress solution. Instead of using a third-party interface, you must manage everything from inside your WordPress dashboard. There are choices being hosting all the functionality on your server or using WP Live Chat Support’s server. You can chat with visitors from inside your WordPress dashboard or pay $29.95 for the extension to access to apps for Windows, iOS, and Android. There’s a free version at WordPress.org. If you want to use unlimited agents and add other features, you will pay $15 for the Pro add-on. Some relevant features include:

  • Display notifications for new chats on the desktop screen
  • Limit people using the live chatbox
  • Add surveys before or after the chat
  • See what visitors are typing before they hit send
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Image Credit: WP Live Chat Support Website

#9. Tawk.to Live Chat

You can add this  popular free live chat service to your website based on its dedicated plugin at WordPress.org. It offers you all free features and this makes it the most unique and used by more than 1 million websites. Everything is free when using Tawk.To, you only pay $12 per month to remove the Tawk.to branding. Some relevant features such as:

  • Unlimited agents
  • Dedicated apps for Windows, macOS, Android, iOS
  • Visitor analytics
  • Automatic triggers
  • Canned responses
  • File uploads
  • More 100 integrations
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Image Credit: Tawk.to Live Chat Website

#10. Drift

This is a WordPress live chat plugin more focusing on marketing and sales than customer support. There is a free package with the limit of advanced features and paid package starts at $50 per month. You can chat through the cloud dashboard, dedicated apps for iOS and Android. Some features are relevant with marketing or sales such as:

  • Details of visitor's profile or history 
  • Chatbots
  • Automated sales sequences
  • Book meetings via chat
  • Account-based marketing
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Image Credit: Drift Website

How to Add Wordpress Chat Plugin to The Website?

Since all the installation of the chatbot plugins is similar, we will use LiveChat as our demonstration for this instruction.

Step 1: Install the LiveChat plugin from WordPress.org

Let's get started by installing the LiveChat from WordPress.org. If you do not know how to install a WordPress plugin thoroughly, you can research some tutorials.

Step 2: Create your free LiveChat account

After installed and activated the plugin, you must access the LiveChat service website to create an account by entering a few information. There is a 30-day free trial with no credit card required so you needn't enter any payment information. Next, you need to enter your website URL and what you plan on using your WordPress live chat box for. Then, you will enter some information about your company.

Step 3: Connect LiveChat plugin to your LiveChat account

After signed up account, you click the option to sign in with LiveChat and click the Allow option. And you just added live chat to your WordPress website, let's check it out.

Step 4: Learn the LiveChat interface

You will use the LiveChat website interface to manage WordPress live chat functionality. There is a lot of matter but this tool will offer you a pretty detailed wizard helping you overcome difficulties during the process of using. If you knew how to use, you should still go through the setup wizard because it will show a lot of important features that you haven't know yet. 

Step 5: Customize your live chat to match your site

Once you complete the welcome tutorial, you can customize how the live chat box looks on your website by using the LiveChat website. First of all, let's click Settings area (Gear icon) in the LiveChat interface to use options under the Chat window such as:

  • Pick a new chatbox theme
  • Change up colors to suit your site
  • Move the chatbox from the right to the left
  • Decide to whether display your logo and live chat agent’s avatar or not
  • Enable sounds or not

Step 6: Start Chatting

At this time, you can be ready to start chatting with your visitors and customers. After your 30-day free trial expires, you must pay package start at $16 per month. However, there is a 30 percents discount for you when using this link for the first time.

Conclusion

After getting the information about WordPress chat plugin and some popular options, you can choose and use one of them to support your customers as well as visitors. Let's choose a solution matching with your demand for business.  On the other hand, most live chat plugins have free versions, so that there is no reason for you not to try. But if you were a beginner, it would be difficult to avoid technical problems. Don't worry and don't hesitate to contact us. We are always ready to support you. 

This article is also credited to Colin Newcomer, Shaun Quarton, Brian Jackson, Colin

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